Level 3 BTEC Advanced Diploma in Dental Reception

This programme leads to a BTEC level 3 qualification in dental reception. This qualification is the result of the student's learned and existing knowledge and skills, in addition to the development and application of their formal administration reception skills. The course has been developed to meet the needs of both new and experienced receptionists, irrespective of whether their previous experience is in dentistry or in any other area of health care

About The Qualification

This 9 month qualification is a part of the BTEC (Business and Technology Education Council) Professional Development Award framework and is equivalent to an advanced GNVQ (level 3). The award is made through the Edexcel Foundation, which combined the skills and experience of two nationally recognised bodies. BTEC, a leading provider of applied vocational qualifications, and London Examinations, one of the major GCSE and GCE examining boards.

The qualification is the result and acknowledgement of students exiting knowledge and skills, plus the development and application of their formal administration and reception skills. The course has been developed to meet the needs both of new and experienced receptionists irrespective of whether their previous is in dentistry or any other area of health care.

Unit One: Role Of Dental Receptionist

This unit develops students understanding of the inter-action of dental professionals in the dental team. It looks at the legal framework that is in place for the protection of the public and how these impact upon appropriate duties for team members. It examines individual roles and enables the student to identify appropriate communication techniques to ensure smooth running of dental services.

Unit Two: Dental Reception Administrative Skills

This unit provides students with the knowledge and skills necessary to perform administrative tasks to a high standard. It examines methods of measuring the effectiveness of existing systems. Provides an overview of computer applications for practice administration. Considers legislative and safety aspects of handling money and maintaining cash flow whilst reducing the occurrence of bad debts.

Unit Three: Aspects of Patient Care

This unit develops the students understanding of appropriate responses to patients needs. Outlining patients’ rights and encouraging students to evaluate the ways in which these, rights can be integrated into their work place. Thus ensuring an appropriate balance between the needs of purchaser and provider. It enables learners to consider and develop their own skills when dealing with unreasonable demands from either patients or other members of the dental team.

Unit Four: Professional Development

This unit looks at professional development opportunities for dental receptionists and encourages receptionists to set and follow a formal professional development plan consistent with the development requirements placed on registered dental professionals

Generating Evidence

To gain the award learners are required to produce evidence in the form of:

• The production of a reception manual
• The production of a work based portfolio

Time Commitment

Over a 9 month period students will need to dedicate approx. 5 hours personal study per week .

Personal Study will run concurrent with day-to-day practice duties.

Venues & Timetables

Course Fees

£750.00 ex. VAT £881.25 inc. VAT (£176.25 Deposit) Stated prices are for Internet based learners only. Additional charges of £25 will be made for materials on CD Rom, £50 for paper materials and £100 for workshops. This course can be paid for by standing order (over 6 months) or by cheque (in full). * VAT is charged at 17.5%. VAT was increased back to 17.5% on 1st Jan 2010

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