BTEC Level 4 Professional Diploma In Dental Practice Management

This level 4 management qualification builds underpinning knowledge and evaluate skills in many areas of management . Learners are required to provide evidence of appropriate judgement in planning, selecting and presenting information to internal and external customers. At level 4 some of the managers day- to- day work is self -directed and some supervised by a senior manager. They will have responsibility for meeting specified quality standards and need a clear understanding of relevant general and dentally specific regulations, plus the ability to apply a high level of interpersonal skills to ensure observation of practice policy and protocols.

There are no formal entry requirements for this course, however students will need to complete an induction assignment, to ensure they will be able to produce work at the required level

About the Qualification

Course is a  Business and Technology Education Council( BTEC) a Level 4 qualification awarded through the Edexcel Foundation. It is first of two levels of diploma qualification and  acknowledges students existing skills and the development and application of formal management techniques. The course has been developed to meet the needs both of new and existing managers irrespective of whether their previous experience is a dental management environment. it represents one year of study. Successful students may choose to further their studies and achieve the second level of this qualification,.

in respect of staff development opportunities balancing the learning needs of staff the dental profession and  budgetary constraints. They will  research and prepare personnel

management policies 

Unit 2- People Management in Dental Teams

In this unit, further clarifies people management techniques, looking at  leadership studies to recognise the strengths and weaknesses of key leadership styles in a range of situations,

and establishing the importance motivating the team and creating a proactive ‘can do’ team culture.

Measuring the results of personnel management initiatives is essential and students will use analytical skills to assess the extent to which their polices and procedures make the best use of  management resources, distribute tasks and involve colleagues through delegating work.

environment of respect and equal opportunities.  Looking at process of communication to consider ways to analyse communication outcomes.

It examines the role of organisations in developing policies and procedures to ensure the distribution of information and explores the best methods of communication for contractual information and for recording information communicated in respect of patients needs and measures to safeguard patients’ rights in respect of Data Protection and confidentiality will be identified and implemented

Students will study theories of transactional analysis to establish ways to predict and

prepare for actions and interactions.

Unit 4- Marketing Dental Services

This unit relates established marketing theories in the context of dental organisations, considering appropriate ways of applying the Marketing Mix, using the skills of the

Tactical Management process  to follow through a marketing initiative.

Highlighting how to  set targets, use range of market research techniques to determine the needs of the internal and external market, identify resources, financial constraints and product pricing. On completion of the time-measured span of the SMART

objectives, an analysis of both objective and subjective results will be completed.

Unit 5- Managing Finance and Administration

This unit looks at aspects of financial management a key area in all businesses and requiring accurate and timely management. Students will learn how to forecast and monitor cash flow, using a calculated hourly rate to ensure the correct pricing of goods and services to ensure the financial viability of the business. 

Students will learn about legal obligations imposed by both the Inland Revenue in

respect of record keeping and using the skills of quality audit in line with clinical

governance requirements essential to maximise effectiveness and financial success of the business. 

Unit 6 - Managing Workplace Safety

This unit covers the essential points of workplace safety and well-being. Aggressive incidents reported in dental organisations are at an all-time high, with aggression  from both patients, and at times from colleagues. We explore the rights and responsibilities of employers to conduct risk assessments and manage any risk impacting on the

well-being of staff.

Students will distinguish between different difficult behaviours, from patients whose demanding behaviour can be termed as ‘reasonable but unwelcome’, to those who place dental professionals at risk. Students will examine the training needs for staff and define practice polices for  dealing with difficult, demanding and dangerous people

Generating Evidence

To gain the award, students are required to produce evidence of

outcomes in the form of:

O Work from case studies

O The production of documentation for workplace projects

O The production of policies

O The production of training documents for practice staff

Time Commitment

Approximately 7 hours personal study per week

Each unit is accredited with 60 study hours when completed

Some study will run concurrent with day-to-day practice duties.

Venues & Timetables

Course Fees

£1,300.00 ex. VAT £1,527.50 inc. VAT (£176.25 Deposit) Stated prices are for Internet based learners only. Additional charges of £25 will be made for materials on CD Rom, £50 for paper materials and £100 for workshops. This course can be paid for by standing order (over 12 months) or by cheque (in full). * VAT is charged at 17.5%. VAT was increased back to 17.5% on 1st Jan 2010

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