DRC -CPD for Dental Nurses Making the Most of Comments, Compliments and Complaints

This programme explores ways to use patient’s feedback to add quality to dental services. Learners will consider ways to collect positive and negative feedback from patients and will become aware of requirements of the NHS in-house complaints scheme and the work of the Dental Complaints Service. In addition they will consider constructive ways to raise workplace grievances. On completion of activities and a CPD quiz this programme is accredited with 12 hours CPD

This programme will cover:

• Principles for managing complaints
• How to use positive and negative feedback constructively
• Ways to express your concerns in your workplace
• How to build on existing success

As a result learners will be able to:

• Prepare working guidelines for managing complaints
• Use feedback to build user-focused dental services
• Be assertive when addressing workplace concerns
• Use a solution-focused approach to build strengths into areas of concern

Time Commitment

• 12 hours verifiable CPD

Course Fees

£50.00 ex. VAT £58.75 inc. VAT This package can be used for up to 10 DCPs working at the same practice, over a 12month period. A £10.00 Assessment fee will be charged for subsequent learners * VAT is charged at 17.5%. VAT was increased back to 17.5% on 1st Jan 2010

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