In House and Group Training
In house and group training is arranged to suit your particular needs.
Please call 0121 241 6693 or email admin@dental-resource.com for more details.
About The Training
As part of your practice development program, have you identified specific training needs for your team?
DRC has extensive experience of training dental teams and has developed a range of in- house training sessions for dental professionals covering the range of personal and professional development issues.
The content of each session will be adapted to meet the specific learning needs identified by your team. We will design the training programme with you, to ensure that the program is directly relevant to your practice.
1. Since Strangling Isn't An Option, How To Manage Difficult People
Do you have to deal with irate, rude, impatient, emotional, persistent or aggressive people? Many of us find we are increasingly coming home from work stressed-out from having to deal with difficult people. One of the key skills required by health professionals is the ability to deal with other people's bad behaviour in an assertive way, offering all reasonable help and support to others, whist knowing where to draw a line; i.e. when the bad behaviour of others is having a detrimental affect on our well-being.
This program will investigate three well establish sociological theories and relate the learning to dealing difficult with patients and colleagues.
Aims to:
- Identify the link between communication and aggression
- Identify personal and organisational aspects of good communication
- Explore the effect of perceptions upon behaviour
- Defining difficult behaviours
Outcomes to:
- Create understanding of the anger response
- Develop solutions to communication problems
- Understand the importance of control/respect
- Develop an empathetic response to problems
- Deal with dishonesty in work place relationships
- Increase your internal coping mechanisms
2. Communication The Essential Skill For Dental Teams
Do you ever feel that communications within your team and toward patients could be improved? Our attitudes, values and beliefs shape implicit and explicit aspects of how we communicate, this workshop enables teams to explore communication outcomes and identify their current and ideal levels communication. The presentation explores the team's values and examines how these are communicated to colleagues and patients. The team will set benchmarks for communicating and protocols to achieve them.
Aims to:
- Explore the quality of current communication channels
- Highlight the importance of non-verbal communication
- Examine the attitudes values and beliefs of the team and patients
- Review the practice philosophy
Outcomes to:
- Agree communication channels for team communications
- Understand the factors that influence how patients perceive us
- To work as a team to accomplish the practice philosophy
3. When Dental Teams Work Best. How To Be The Team Member Everyone Wants
This presentation explores the new Clinical Director and DCP roles, considering what teams want from their leaders, and what leaders and want from their teams. It looks at the development of new roles and the range of skills required in response to demands placed on dental teams by ethical, commercial and patients' requirements.
Aims to:
- Identify leaders and characteristics of their leadership
- Explore the contribution your team needs form each member
- Define the needs of individuals to perform well in the dental team
Outcomes to:
- Create a plan for developing your team roles
- Identify ways of improving your performance
- Produced clear benchmarks for good practise
4. Changing Perspectives
This one-day workshop has been designed for dental teams working through the process of leaving the NHS, to enable them to adapt the practice's approach to patient care to show patients a completely new approach to delivering health care services.
Aims to:
- Explore the changing environment of dental care
- Consider adaptations to patient services
- Recognise practice and patient needs
Outcomes to:
- Embrace change with enthusiasm
- Identify training and development needs
- Develop working procedures
- Create strategies for managing patient's responses
5. What You Need To Know About Selling Dental Care
This practical workshop explores ways in which marketing skills can be used to inform and educate patients about the treatment options avaiable to them. This programme has been designed to enable the dental team to become more effective in creating appropriate marketing initiatives for dental services and products.
Aims to:
- Explore theories of marketing in the dental environment
- Consider ways to keep patients informed of treatment options
- To examine the needs of patients and the dental team
Outcomes to:
- Create a whole team-marketing plan
- Increase the uptake of cosmetic and advanced treatments
- Promote the practice as being a friendly and patient focused
6. Coordinating Customer Care
This whole team programme has been designed as the first step of creating a structured care coordination system for your practice. Participants can opt to produce written work to achieve the Foundation Certificate in Care Coordination, which is then a springboard to formal studies leading to The BTEC Advanced Diploma in Care Coordination.
Aims to:
- Explore ways to inform and educate patients
- Examine marketing skills for dental services
- Develop whole team patient care procedures
Outcomes to:
- Patient will be able to make informed choices between prescribed treatments
- Increased teamwork and job satisfaction
- Increased uptake of advanced and cosmetic care options
7. Impressive Customer Care
Customer care has many facets and requires a considered and structured framework to achieve consistent results. When customer care relies solely on character traits of team members, it's unlikely to be consistent and more likely to reflect team morale. This one-day programme has been designed to examine ways to establish consistent patient focused services, which support the high quality treatment offered in your practice and to increase job satisfaction for front desk staff.
Aims to:
- Increase patient comfort
- Enable delegates to work confidently with difficult customers
- Explore telephone skills
- Develop listening skills
Outcomes to:
- Add value to patient's dental experiences
- Increase the practices image of professionalism
- Become more responsive to the needs of their team colleagues
8. A Team Approach To Professional Development. Practice Policy for Staff Development
Continuous professional development is an essential part of dental professionalism. This workshop explores the vast range of whole team CPD activities avaiable in-house. Each member of the team needs to show commitment to his or her professional development. The practice needs to take the lead by setting the benchmarks and monitoring results using the techniques and ideas explored in this workshop.
Aims to:
- Consider a practice policy for CPD
- Identify a range of formal and informal CPD opportunities
- Identify team-meeting strategies
Outcomes to:
- To create and communicate a practice policy for Continuous professional development
9. Making Clinical Governance Work for You
If Clinical Governance is a mystery to you, this one-day workshop shows how the whole team can play a part in creating structured clinical governance activities to fulfil contractual requirements whilst increasing job satisfaction and teamwork.
Aims to:
- Clarify the background and aims of clinical governance
- Examine ways the whole team con contribute
- Identify the potential benefits of CG compliance
Outcomes to:
- Develop practice policy for CG
- Involve the whole team in CG activities
- Secure the benefits of well governed practice systems
Time Commitment
Courses are designed to suit your practice needs. Minimum duration of training: half day.
Course Fees
In-house: in this format the programme can be delivered, in your practice to up to 12 delegates for £600.00 plus travel: NB all refreshments to be provide by the sponsoring practice.
Sponsored Groups: in this format the programme can be delivered for up to 50 delegates, at a venue arranged and financed by the sponsors for £1200.00. The sponsors will provide all refreshments
Please call 0121 241 6693 or email admin@dental-resource.com to discuss options and arrange training.
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