Who are DRC?
DRC is a training and consultancy company delivering centre devised BTEC qualifications for dental teams. DRC tutors have dental backgrounds in addition to their teaching and assessing qualifications.
Our Values
We believe that each member of the dental team has a role to play in the success of the practice and we offer professional development programmes for each member of that team through workshop, home learning and in-practice development programmes. We believe that each of our students has individual learning needs and we are keen to recognise and meet those needs.
We ensure that all course materials are current, accurate and relevant to the students learning needs. We will ensure that the delivery of all programs is professional and user friendly.
Our programmes are recognised by the British Dental Practice Managers and Receptionists Associations and we have worked with numerous Health Authorities and Dental Corporates delivering bespoke and generalised training programmes.
Our Standards of Service
For all of our learners it is our intention to:
- Assess work received within two working days
- Answer the phone within four rings
- Clarify business terms and expectations from the out set
- Provide students with timely high quality information on all aspects of their courses
- Offer excellent course materials
- Provide tutor support over the telephone
- To provide tutoring and mentoring directly relevant to students needs
- Provide quarterly course updates
- Respond sympathetically to special needs arising as a result of a student's circumstances
Our Website
We provide our courses online so that studying is even more convenient. Browse our courses,
apply using our online form and then use our website to download course materials, useful resources
and contact your tutor.
Our Tutors
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Glenys Bridges CMIPD, FBDPMA.
Glenys' work has centred on the development of professional management qualifications since 1992. Her previous work history has been in the dental, voluntary and educational sectors. She has developed Institute of Leadership and Management (ILM) Starting Your Own Business Qualifications for Sandwell F.E College and delivered ILM management training for the AA.
Glenys holds qualifications in Management, Life Coaching, Counselling and Education. Her first book Dental Reception and Practice Management was published by Blackwell Munksgaard in 2006. Her second book is due to be published in 2012
Glenys is Managing Director the Aspiring to Management parent comapmy, the Dental Resource Company Ltd. She is a Chartered Member of the Institute of Personnel Development, Founder and Fellow of the British Dental Practice Managers Association (BDPMA). |
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Sue Surbey Cert DPM
Sue has been supporting DRC students since 1996 in home learning and at the London venue workshops, as well as delivering in house programmes for practices in the South East.
Sue has worked as a dental practice manager in Redhill, Surrey and as an NVQ dental nurse assessor.
Sue holds the BTEC Professional Diploma in Dental Practice Management and Assessors awards D32, D33 and D34.
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Heidi Cresswell Cert DPM
Heidi has been supporting DRC students since 2003 in home learning and workshop formats as well as delivering in house practice training in the Midlands.
Heidi has been a dental practice manager since 1998 and manages a dental practice in Litchfield in addition to her work as a DRC tutor.
Heidi holds a wide range of dental and teaching qualifications including the BTEC Certificate in Oral Health Promotion, Certificate in Dental Practice Management and Teaching Practice Stage One and Assessors Awards D32 D33.
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Clair Hawker
Clair Hawker: Is DRC’s course administrator and Tutor, and has work for DRC since April 2006. Clair previously worked in Child Care and holds a NVQ 3 Management cert in Early Years and Assessors awards D32 ,D33 |
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Jo Russell Dip.DPM Cert.PM(RN)
Jo has over 21 years experience in the dental profession. Having successfully performed a number of roles within the practice, she has acquired a large amount of expertise in the dental field. She has a proven track record in Practice Management, overseeing a large group of practices in London and the South. As a result of her experience Jo saw the need for assisting clinicians in giving their businesses a fresh perspective on Practice Management, Marketing and Procedures.
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