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Who are DRC?
DRC is a training and consultancy company delivering centre devised BTEC qualifications for dental teams. DRC tutors have dental backgrounds in addition to their teaching and assessing qualifications.
Our Values
We believe that each member of the dental team has a role to play in the success of the practice and we offer professional development programmes for each member of that team through workshop, home learning and in-practice development programmes. We believe that each of our students has individual learning needs and we are keen to recognise and meet those needs.
We ensure that all course materials are current, accurate and relevant to the students learning needs. We will ensure that the delivery of all programs is professional and user friendly.
Our programmes are recognised by the British Dental Practice Managers and Receptionists Associations and we have worked with numerous Health Authorities and Dental Corporates delivering bespoke and generalised training programmes.
Our Standards of Service
For all of our learners it is our intention to:
- Assess work received within two working days
- Answer the phone within four rings
- Clarify business terms and expectations from the out set
- Provide students with timely high quality information on all aspects of their courses
- Offer excellent course materials
- Provide tutor support over the telephone
- To provide tutoring and mentoring directly relevant to students needs
- Provide quarterly course updates
- Respond sympathetically to special needs arising as a result of a student's circumstances
Our Website
We provide our courses online so that studying is even more convenient. Browse our courses,
apply using our online form and then use our website to download course materials, useful resources
and contact your tutor.
Our Tutors
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Glenys Bridges CMIPD, FBDPMA.
Glenys is Managing Director of the Dental Resource Company Ltd.
She is a Chartered Member of the Institute of Personnel Development, Founder and Fellow of the British Dental Practice Managers Association (BDPMA), and Development Advisor for the British Dental Receptionists Association (BDRA).
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Sue Surbey Cert DPM
Sue has been supporting DRC students since 1996 in home learning and at the London venue workshops, as well as delivering in house programmes for practices in the South East.
Sue has worked as a dental practice manager in Redhill, Surrey and as an NVQ dental nurse assessor.
Sue holds the BTEC Professional Diploma in Dental Practice Management and Assessors awards D32, D33 and D34.
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Heidi Cresswell Cert DPM
Heidi has been supporting DRC students since 2003 in home learning and workshop formats as well as delivering in house practice training in the Midlands.
Heidi has been a dental practice manager since 1998 and manages a dental practice in Litchfield in addition to her work as a DRC tutor.
Heidi holds a wide range of dental and teaching qualifications including the BTEC Certificate in Oral Health Promotion, Certificate in Dental Practice Management and Teaching Practice Stage One and Assessors Awards D32 D33.
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Jane Armitage Dip.DPM
Jane is Probe Practice Manager of the Year 2005. She works full time for Thompson and Thomas in Sheffiled and holds Diplomas in Dental Practice Management at NVQ levels 4 and 5. |
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Clair Hawker
Clair Hawker: Is DRC’s course administrator and Tutor, and has work for DRC since April 2006. Clair previously worked in Child Care and holds a NVQ 3 Management cert in Early Years and Assessors awards D32 ,D33 |
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Jo Russell Dip.DPM Cert.PM(RN)
Jo has over 21 years experience in the dental profession. Having successfully performed a number of roles within the practice, she has acquired a large amount of expertise in the dental field. She has a proven track record in Practice Management, overseeing a large group of practices in London and the South. As a result of her experience Jo saw the need for assisting clinicians in giving their businesses a fresh perspective on Practice Management, Marketing and Procedures.
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Tutor Rota
Name Rota Day Courses
CLAIR HAWKER All Receptionist
GLENYS BRIDGES All All
HEIDI CRESSWELL Tuesday + Friday Practice Managers
Care Coordinator
Receptionist
JANE ARMITAGE Monday + Wednesday Practice Managers
Receptionist
JO RUSSELL Monday Practice Managers
SUE SURBEY Friday+ Weekends Practice Managers Receptionists
Receptionists
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Andrea Kiddell RDN HADip DMP
British Dental Practice Managers Diploma in Dental Practice Management
I commenced on this level 5 three-year pilot course in 1996 and achieved Merit level.
BTEC Higher Award Diploma in Dental Practice Management
A degree level diploma - subjects covered Finance, Employment Law, Human Resources, and Health & Safety. I also studied Marketing, Information Technology and Client Care. Written policies, protocols and the implementation of such were required for each subject. In June 2005 I was awarded graduation status for this Diploma.
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